SmallBizGenius Analysis
Glo, a platform offering online yoga and fitness classes, receives overwhelmingly negative feedback regarding its billing practices and customer service. Customers frequently report unexpected charges, difficulty obtaining refunds, and feeling misled by subscription terms.
Category Breakdown
Scores based on analysis of 14 recent reviews
Billing Practices
1.5/10Numerous reviewers describe Glo's billing practices as predatory, citing unexpected annual charges, automatic enrollment in recurring subscriptions without clear notice, and difficulty canceling. Many report being charged shortly after a free trial or renewal date, even when attempting to cancel immediately, and feeling misled by advertising implying lower monthly costs.
11 reviews mention thisCustomer Service
2.0/10Customers consistently report negative experiences with Glo's customer service, describing it as rigid, unhelpful, and unresponsive to refund requests. Many reviewers express frustration with the lack of flexibility and the company's adherence to its terms and conditions, even in cases where customers canceled shortly after being charged.
8 reviews mention thisRefund Policy
1.0/10A recurring theme is the difficulty in obtaining refunds from Glo, even when customers cancel their subscriptions shortly after being charged or have not used the service. Reviewers feel the company is unwilling to make exceptions or offer partial refunds, leading to significant dissatisfaction.
7 reviews mention thisClass Variety
4.5/10One reviewer praised the variety of classes offered by Glo, including yoga, Pilates, fitness, relaxation, meditation, barre, and educational videos. They also appreciated the ability to choose the duration and level of the classes.
1 reviews mention thisPros & Cons
What Customers Love
"After 4 months at glo the variety of classes keeps coming back for more."
Common Complaints
"Sad to say I'm joining the many who I now see have also experienced the frustration of their predatory billing and a $245 charge for a year's subscription I don't want."
"Tried to get a refund after the $245 charged... but it slipped my mind a simple mistake that should be forgiven at least for a partial or monthly refund."
"Misleading advertising which implies low monthly payments. Once I had started signing up I could see the low cost was for one off annual payment only."
"Just a heads-up for anyone thinking about subscribing to Glo.com — be very careful... customer support is not helpful. It feels like they don’t value their customers."
"Just a heads-up for anyone thinking about subscribing to Glo.com — be very careful. They don’t allow cancellations with partial refunds, even if you no longer want the service. The cancellation process is frustrating"
Common Questions About Glo
Answers derived from customer review patterns
Is Glo legit and trustworthy?
Based on the analyzed reviews, there are serious concerns about Glo's trustworthiness due to its billing practices. Many customers report unexpected charges, difficulty canceling subscriptions, and a rigid refund policy. The overwhelming negative sentiment suggests that Glo may not be a reliable or ethical choice for small business owners seeking online fitness resources.
Based on 11 reviewsDoes Glo have good customer service?
The analyzed reviews indicate that Glo's customer service is generally perceived as poor. Customers frequently describe customer service representatives as unhelpful, inflexible, and unwilling to provide refunds, even in cases where the customer canceled shortly after being charged. This negative feedback suggests that small business owners should not expect a positive customer service experience with Glo.
Based on 8 reviewsIs Glo worth it for small business?
Given the prevalent negative reviews concerning billing issues and customer service, Glo may not be a worthwhile investment for small businesses. While the platform offers a variety of fitness classes, the potential for unexpected charges and difficulty resolving billing disputes could outweigh the benefits. Small business owners should carefully consider these risks before subscribing to Glo.
Based on 14 reviewsLooking for Something Different?
Compare Glo against 23 similar lifestyle & perks options.
View Alternatives